Refund policy
Thank you for choosing SASIB, where we strive to ensure your satisfaction with every purchase. We offer a hassle-free return policy, subject to the following terms and conditions:
1. Return Period:
You have a period of 10 days from the date of delivery to initiate a return for eligible products. After this period, we will not accept any return requests.
2. Eligibility for Return:
To be eligible for a return, the following conditions must be met:
- The product must be unused, unworn, and in its original condition with all tags and packaging intact.
- The product should not be damaged, soiled, altered, or washed.
- The return request must be initiated within the specified return period.
3. Non-Returnable Items:
Certain items are not eligible for return, including but not limited to:
- Undergarments, swimwear for hygienic reasons.
- Products sold as part of clearance or sale events.
4. Return Process:
To initiate a return, please follow these steps:
- Contact our customer support team at returns@sasib.com within the return period.
- Provide your order details and the reason for the return.
- Our team will guide you through the return process and provide you with a Unique Return Order number.
- Pack the product securely in its original packaging, including all tags, and the original invoice. We will arrange for a pickup from your location.
5. Refund or Exchange:
Once we receive the returned product and verify its eligibility, we will process the refund or exchange as per your preference:
- Refund: The refund will be issued to the original payment method used during the purchase. Please note that it may take 5-7 business days for the refund to reflect in your account.
- Exchange: If you wish to exchange the product for a different size or color, we will do our best to accommodate your request, subject to product availability.
6. Damaged or Defective Products:
In the rare case where you receive a damaged or defective product, please contact our customer support team immediately at contact@sasib.com. We will assist you in resolving the issue promptly.
7. Cancellation:
If you wish to cancel an order before it has been shipped, please contact our customer support team at the earliest at contact@sasib.com. Once an order is dispatched, it cannot be cancelled.
8. Policy Changes:
SASIB reserves the right to modify or update this Return Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
This is the SASIB Return Policy. Last updated [13/03/2024].
1. Return Period:
You have a period of 10 days from the date of delivery to initiate a return for eligible products. After this period, we will not accept any return requests.
2. Eligibility for Return:
To be eligible for a return, the following conditions must be met:
- The product must be unused, unworn, and in its original condition with all tags and packaging intact.
- The product should not be damaged, soiled, altered, or washed.
- The return request must be initiated within the specified return period.
3. Non-Returnable Items:
Certain items are not eligible for return, including but not limited to:
- Undergarments, swimwear for hygienic reasons.
- Products sold as part of clearance or sale events.
4. Return Process:
To initiate a return, please follow these steps:
- Contact our customer support team at returns@sasib.com within the return period.
- Provide your order details and the reason for the return.
- Our team will guide you through the return process and provide you with a Unique Return Order number.
- Pack the product securely in its original packaging, including all tags, and the original invoice. We will arrange for a pickup from your location.
5. Refund or Exchange:
Once we receive the returned product and verify its eligibility, we will process the refund or exchange as per your preference:
- Refund: The refund will be issued to the original payment method used during the purchase. Please note that it may take 5-7 business days for the refund to reflect in your account.
- Exchange: If you wish to exchange the product for a different size or color, we will do our best to accommodate your request, subject to product availability.
6. Damaged or Defective Products:
In the rare case where you receive a damaged or defective product, please contact our customer support team immediately at contact@sasib.com. We will assist you in resolving the issue promptly.
7. Cancellation:
If you wish to cancel an order before it has been shipped, please contact our customer support team at the earliest at contact@sasib.com. Once an order is dispatched, it cannot be cancelled.
8. Policy Changes:
SASIB reserves the right to modify or update this Return Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
This is the SASIB Return Policy. Last updated [13/03/2024].